飛び — your stories take flight

Help Centre

How can we help?

Find answers below or email us — we typically respond within 24 hours.

Importing Books Converting Panels & Quality Subscriptions Technical Issues Contact

Getting started

Importing Books

What file types does Tobi support?

Tobi supports EPUB and PDF files that are DRM-free. Most ebooks you buy from Kindle or Apple Books have DRM protection and cannot be imported — the file will appear to open but Tobi won't be able to read the text inside.

Recommended: Use the built-in Get Books tab to download from Project Gutenberg — 70,000 public domain classics, always DRM-free.

Why can't I import my Kindle or Apple Books purchase?

Books purchased from Kindle, Apple Books, Kobo, and most major retailers include DRM (Digital Rights Management) copy protection. This prevents any app other than the official reader from accessing the text — including Tobi.

DRM-free alternatives:

How do I get a book file onto my iPad?
  • AirDrop from Mac: Right-click the EPUB file on your Mac → Share → AirDrop → your iPad.
  • iCloud Drive: Save the file to iCloud Drive on any device. Open Tobi → Import → Browse Files → iCloud Drive.
  • Email attachment: Email the EPUB to yourself, open the attachment on iPad, tap Share → Copy to Tobi.
  • Safari download: Download directly in Safari — the file appears in Files → Downloads.
Can I open a file directly into Tobi from another app?

Yes — Tobi registers as a handler for EPUB and PDF files on your iPad. From any app that supports sharing (Safari, Mail, Files, Dropbox), tap the Share button, then tap Open in Tobi.

Note: If "Open in Tobi" doesn't appear, scroll right in the share sheet or tap "More" to enable it.

I imported the same book twice. How do I remove one?

Long-press any book card in your Library to reveal the delete option. This removes it from your library and frees storage on your device. Any existing conversions are unaffected.

Generation

Converting

How long does a conversion take?

The first chapter is typically ready within 60–90 seconds. Remaining chapters generate in the background while you read — by the time you finish chapter 1, chapter 2 is usually already done.

Total conversion time for a full novel is typically 8–15 minutes, but you don't need to wait — reading starts immediately after the first chapter.

What art styles are available?

Tobi includes 8 preset styles: Akira, Grimoire, Horror, Sci-fi, Shonen, Noir, Romance, and Epic. The style input also accepts any freeform description. Try things like:

  • "Watercolour with ink outlines, Studio Ghibli palette"
  • "Soviet propaganda poster style, bold geometric shapes"
  • "Ukiyo-e woodblock print, traditional Japanese colours"

The more specific you are, the more consistent the results.

Can I convert the same book in multiple styles?

Yes — each conversion uses one of your monthly slots. Pro subscribers get 5 conversions per month and Lifetime subscribers get 10, so you can convert the same book in different styles within your monthly allowance.

Can I cancel a conversion in progress?

You can navigate away from the progress screen at any time — generation continues in the background. To fully stop a conversion, force-quit the app. Any panels already generated will be lost and the conversion will need to be restarted.

Output quality

Panels & Quality

A character looks different between panels. Is that a bug?

Tobi builds a character consistency profile from the full text of your book before generating any panels. For most books this works very well. Occasional variation can happen when a character appears rarely or is described vaguely. Try converting again — a second attempt often produces better results.

Some panels are blank or didn't generate. What happened?

Blank panels usually indicate that a scene was too short or abstract for the AI to generate a meaningful image — philosophical passages or very short transitional scenes sometimes produce this. It can also be caused by a temporary API timeout.

To fix: long-press the book card → Regenerate. This will only regenerate the missing panels.

My PDF isn't converting properly — why?

Tobi reads the text layer of PDF files. If your PDF is a scanned image (a photo of a physical book), there is no text layer and Tobi cannot extract the content. Try selecting text in your PDF — if you can't, it's image-based. EPUB format works better whenever available.

The panels don't look how I expected. Can I improve them?

The biggest impact comes from a more specific style description. Instead of "manga style", try "black and white manga with heavy ink lines, dramatic shadows, close-up character expressions, cinematic panel composition".

Billing

Subscriptions

What are the subscription tiers?
TierPriceWhat you get
Free$0Read featured community conversions on the Explore screen.
Reader$1.99/monthAccess all cached community conversions.
Pro$9.99/month5 personal book conversions per month, up to ~150 panels per conversion.
Lifetime$49.99 once10 conversions per month, unlimited panels. One-time payment.
How do I cancel my subscription?

All subscriptions are managed by Apple. To cancel:

  1. Open Settings on your iPad
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Tap TobiCancel Subscription

Cancellation takes effect at the end of your current billing period.

How do I request a refund?

Refunds are handled by Apple directly. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Tobi purchase, and submit a refund request.

I got a new iPad. How do I restore my purchases?

Open Tobi on your new iPad, go to Settings, and tap Restore Purchases. Sign in with the same Apple ID you used originally.

Troubleshooting

Technical Issues

Tobi keeps crashing or freezing. What should I do?
  1. Force-quit Tobi and reopen it (swipe up from the bottom, swipe Tobi off screen)
  2. Check for an app update in the App Store
  3. Restart your iPad (hold power + volume button)
  4. Check that you have at least 1GB of free storage (Settings → General → iPad Storage)

If the crash is reproducible, please with details — this helps us fix it quickly.

Does Tobi work offline?

Your library and already-converted graphic novels are available offline. Converting a new book requires internet as it uses AI services to generate the panels.

How much storage space does Tobi use?

The app itself is small (~50MB). Each converted graphic novel takes approximately 15–20MB. A library of 10 converted books uses roughly 150–200MB total.

I'm not getting notifications when my chapter is ready.
  1. Open Settings on your iPad
  2. Scroll down and tap Tobi
  3. Tap Notifications and make sure they're enabled

Get in touch

Still need help?

Can't find an answer above? Email us and we'll get back to you within 24 hours. For billing issues, include your Apple ID email.

Support Email
Response time is typically within 24 hours.